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HostGator Web Hosting Help

SSH Access

SSH/Shell is not enabled by default in Legacy accounts. To enable SSH we will need you to verify your hosting purchase. To do this, please see: How to verify your hosting account. Once this is done SSH access may be enabled in the cPanel.

Bluerock accounts come with SSH/Shell enabled by default.

How to enable SSH from cPanel

  1. Log in to your HostGator cPanel account.
  2. Scroll down to Security, click the SSH/Shell Access icon.
  3. Click the Manage SSH Access button.
  4. Choose Real Shell (Bash) from the drop-down menu.
  5. Click the Submit button.

For additional information on using SSH please see SSH Connections

If you see the error "ERROR: You account must be verified before shell access can be enabled. Please contact our Verification Department to verify your account before continuing." you will need to contact our Verification team to verify your account purchase.

Connecting to your Server via SSH

See the sections for each hosting type above for specifics about which port and username to use.

Windows

To access SSH:

  1. Download WinSCP or PuTTY.
  2. Enter your IP address and the appropriate port number.
  3. Login with your cPanel username and password.

(Port 2222 would be used for shared and reseller accounts, 22 is the default for dedicated & VPS.  Dedicated or VPS have the option of logging in with the root WHM username and password.)

Linux

To connect run the following command from a terminal:

ssh -p 2222 cpanelusr@ip.add.re.ss

Replace cpanelusr with your username and ip.add.re.ss with your IP address.

(Port 2222 would be used for shared and reseller accounts, 22 is the default for dedicated & VPS. Dedicated or VPS have the option of logging in with the root WHM username and password.)

Mac

To open the terminal in Mac go to Applications → Utilities → Terminal

Then type in the following command:

ssh -p 2222 cpanelusr@ip.add.re.ss

Replace cpanelusr with your username and ip.add.re.ss with your IP address.

Port 2222 would be used for shared accounts.



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