HostGator Web Hosting Help

Payment Types Accepted

Summary

HostGator is able to accept all major credit cards, PayPal Instant Payments, purchase orders, checks (U.S. only) and money orders (USD only). At this time, we are unable to accept non-reloadable prepaid credit cards, gift cards, payments using your PayPal balance, or wire transfers.

This article will explain how to purchase a new account or renew an existing account using these payment methods.

Credit Card
PayPal
Check or Money Order
Purchase Orders
Mailing Address

Credit Card

HostGator is able to accept American Express, Discover, Master Card, and Visa.

New Account

Credit Card is the default payment option during the sign-up process. If you wish to pay via card, type in the card number, expiration date, and cvv2 code. The payment will process once you click “Next”.

Note: The credit card used to purchase the account will be the default payment method on file. It can be updated at any time in your Account Profile.

Renewal

Once the account has been set up, all new purchases and renewals are processed through the Shopping Cart. Enter the cvv2 code if you wish to use the card on file, or click the “Change Payment Method” link if you wish to use a new credit card and follow the directions on-screen.

For more information on updating credit cards, please see Update Your Credit Card.

PayPal

Payments using a credit card or PayPal account can be made online.

At this time, we are only able to accept Instant Payments, which means you must have a bank account or credit card directly linked to your PayPal account for the payment to process successfully.

By using your PayPal account with HostGator, you are agreeing to set PayPal as your default payment method for all future auto-renewals. This can be updated at anytime within your PayPal account. If you choose to add a credit card to the account, it will be set as the default payment method for all auto-renewals and your PayPal account will be used as a secondary payment method, in case the primary method fails.

New Account

To sign up for a new account using PayPal, click the “More payment options” link under billing information, and select “Pay With PayPal” before clicking “Next.” You will be directed to log into your PayPal account to complete the payment process.

Renewal

To renew an existing service with PayPal, click the “Change Payment Method” link and select the option to “Pay With PayPal” before processing the order. You will be directed to log into your PayPal account to complete the payment process.

Check or Money Order

Payments made via check and money order must be in U.S. funds and are only accepted for hosting terms of 12 months or longer. All services are prepaid in full for the term-length selected. An invoice will need to be created prior to sending in your payment and/or purchase order. This will ensure that the total is correct and the payment is applied to the correct account. We cannot accept partial payments.

Our prices are subject to change at any time and without warning; however, the rate quoted on the invoice will continue to be honored as long as the payment is received by the due-date, or within 30-days of the date it was issued.

Services renewing on a monthly basis require an active credit/debit card or PayPal account on file for automated renewals.

Purchase Orders

We are able to accept purchase orders, which will be paid via check or money order. Once the account is created and paid via purchase order, it must always be paid via purchase order; the payment type cannot be changed in the future. Purchase orders will not be accepted with ANY terms and conditions beyond our own Terms of Service.

Mailing Address

Checks and money orders should be mailed to:

HostGator, Inc.
ATTN: Billing
5335 Gate Pkwy, 2nd Floor,
Jacksonville, FL 32256

Please write the primary domain name and invoice number on the check or memo line, along with a copy of the invoice.
Services renewing on a monthly basis require an active credit/debit card or PayPal account on file for automated renewals.

New Account

The following information is required to have an invoice created for a new account purchase:

Primary Domain Name
- Do you already own the domain registration?
- Will the domain registration be purchased with the hosting?
First & Last Name of Main Contact:
Business/Organization Name (Optional):
Full Mailing Address:
- Street Address:
- City:
- State/Province:
- Zip/Postal Code:
- Country:
Phone Number (Day and/or Mobile):
Valid Email Address:
Hosting Plan:
Term-Length:
Additional Products or Services:
Do you agree to our Terms of Service (Yes / No)

Your invoice request and/or approved purchase order can be emailed to billing@HostGator.com.

The account will be created and the welcome emails will be sent once we have received the sign-up information along with the payment or purchase order. If sending a purchase order, payment must be received within 30 days of the account creation date or the account will be deactivated.

Renewal

Our system does not automatically generate or deliver invoices. Please submit an invoice request at least 30-days in advance of each transaction with the following information:

Primary domain name
Hosting term length
Additional services being renewed
Last 4 characters of the main login password

Your invoice request and/or approved purchase order can be emailed to billing@HostGator.com.

The account will be renewed once we have received the payment or purchase order. If sending a purchase order, payment must be received within 30 days of receipt or the account will be set to expire.

Note: Payment via check or money order will only be accepted in US funds and only for hosting terms of 12 months or longer. Services renewing on a monthly basis require an active credit/debit card or PayPal account on file for automated renewals.

Knowledgebase Article