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HostGator Web Hosting Help

Why Was I Billed

Overview

Did you receive an email from HostGator letting you know that you were just billed, or did you see an unfamiliar charge on your bank statement? This article will help you determine what you were charged for.

Existing Accounts

All services are set to auto-renew by default, which means that we will attempt to renew the service 15 days prior to expiration using the payment method on file for the account. All automatic renewals are authorized by our Terms of Service. You can manage your renewal options by following the steps in this article: https://my.HostGator.sg/hosting/help/503

Any time a payment is processed on an account, an email will be sent to the email address on file to notify the account owner of the successful transaction. The email will usually include the domain name on the account and the service that was renewed, but if it doesn’t, you can log into your account and view your transaction receipts by following the steps in this article: https://my.HostGator.sg/hosting/help/380

No Account

The Billing Department will need to pull up the account in order to review the charge. If you do not have an account with HostGator, or if you are unsure which account was charged, you should be able to find that information on your bank statement. The transaction should include * and the domain name for the account to which the payment was applied.

If the domain name belongs to you, please log in to the account to view your receipts. If you recognize the domain, but it does not belong to you, it is possible that your credit card has been used fraudulently.

Unwanted or Unauthorized Charge

If you did not intend for the service to be purchased or renewed, please contact the Billing Department by phone or chat for assistance. Depending on the service and how long it has been since purchase or renewal, they may be able to reverse the renewal and/or cancel the service on your behalf. If we can determine that the charge was unauthorized and fraudulent, a full refund will be issued to you.

Viewing Your Billing History

  1. Login to your HostGator Control Panel.
  2. Click the Account tab.
  3. Click the Payments button.
  4. To view a detailed receipt/invoice, find the date of the charge and click the receipt/invoice number next to the date.

If you need further clarification, you can contact our Billing Department by Chat, or Phone ((800) 101-1798 ext. 4).



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